This article talks about what to do if your Bank of America credit card is lost or stolen. Instructions are given to cancel your old credit card and apply for a new one over the phone. Instructions are also offered to cancel your old card and order a new one in person. Bank contact information is also provided.
If your Bank of America credit card has been lost or stolen, you should cancel and replace it as soon as possible. The sooner you replace it, the less likely Bank of America will hold you responsible for charges and withdrawals made to the card. Learn how to cancel your Bank of America credit card below.
Cancel and replace your credit card
You can’t cancel and replace your credit card online, even if you have an online account with Bank of America. You will need to go to the nearest Bank of America branch in person or call the bank and speak to a customer service representative.
Cancel and replace your credit card in person
- Go to the Bank of America location closest to you.
- Tell a teller that your credit card was lost or stolen.
- Show the cashier valid identification, such as a driver’s license or passport.
- Request a replacement card.
The cashier will cancel your credit card and ask for a new one.
After you cancel your Bank of America credit card, you will be given a form stating that you did not authorize any changes made after your card was lost or stolen. Please fill it out and return it to the bank as soon as possible.
Cancel and replace your credit card over the phone
- Call the bank.
- Enter your account number when prompted.
- Select the “speak to a customer service representative” option when prompted.
- Tell them that your credit card was lost or stolen when you spoke with the representative.
- Request a replacement card.
The cashier will cancel your credit card and ask for a new one.
If you have any questions, please contact Bank of America for assistance.
Why Did GetHuman Write “How do I cancel my Bank of America credit card?”
After thousands of Bank of America customers came to GetHuman looking for an answer to this problem (and many others), we decided it was time to post instructions. So we put together How Do I Cancel My Bank of America Credit Card? to help. According to other users, it takes time to complete these steps, including time spent working through each step and contacting Bank of America if necessary. Good luck, and please let us know if you successfully resolve your issue with the guidance on this page.
Why does GetHuman Write How-to Guides for Bank of America Problems?
GetHuman has been working for over ten years on finding information on large organizations like Bank of America to help customers resolve customer service issues faster. We start with contact information and faster ways to reach a human being in large companies. Particularly the ones with slow or complicated IVR or phone menu systems. Or companies that have self-service help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help to solve the most common problems, so we expanded on this set of guides, which grows every day. And if you encounter any issues with us, How do I cancel my Bank of America credit card? Focus, please let us know by sending us your feedback. We want to be as helpful as possible. If you appreciate this guide, please share it with your favorite people. Our free information and tools are powered by you, the customer. The more people use it, the better it gets.
